Support to augment your Accessibility needs

Tier 1 & 2 Support

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User1st offers customer support by telephone, email, and cloud portal. Our default Tier 1 support is offered during standard business hours, as defined by the User1st service level agreement. Premium Tier 2 support is also available 24 hours a day, 7 days a week through the same support channels.

Our support services assist our customers with system outage issues and software issues. We guarantee continuous availability for accessibility website infrastructure concerns and issues.